Our Philosophy…more |
Our Philosophy…more |
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To provide the best possible service to our client at all times.
To establish and develop a mutually beneficial business relationship with our clients.
To provide the highest standard of professionalism in the service we provide.
To underline ISIS ASSET MANAGEMENT’S position as the City of South Perth and Town of Victoria Park’s foremost residential property mangers.
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Our Guaranteed Service To You...more |
Our Guaranteed Service To You...more |
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Commitment
To look after your property as if it was our own.
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Search, Selection And Preparation...more |
Search, Selection And Preparation...more |
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Marketing
We always look for the right tenant! Our marketing covers window display, printed listings with photographs, promotion on internet sites, signage at the property and advertising where necessary.
Our office is a high profile rental and management office and therefore attracts a large number of prospective tenants. Our daily enquiry rate varies from between 10 - 50 calls per day plus up to 30 walk-ins enquiring about rental properties. And we have a high internet (email) enquiry rate.
Tenant Selection
At ISIS ASSET MANAGEMENT our job is to get the best possible tenant for your investment property by following these general guidelines.
Satisfaction that the tenant is capable of paying the required rent.
Seeking a tenant with a proven satisfactory history of renting.
Stability of employment.
100 point identification check list.
Thorough reference check.
Member of REIWA – National Tenancy Database check.
Agreement Preparation
Once a tenant has been confirmed for your property, we will arrange for the signing of the Residential Tenancy Agreement, the lodgement of the rental bond as well of the handing over of keys to the ingoing tenant.
Initial Inspection
Prior to the signing of the Residential Tenancy Agreement, we will carry out a carefully detailed condition report of the property. We also take photographs of the property to use as referral and for our window displays.
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Rent Collection And Monitoring...more |
Rent Collection And Monitoring...more |
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Rent Collection
Paying rent is hassle free for our tenants. The tenants rent can be deposited directly into our rental trust account. The tenants can also pay by money order or cheque to our office. These systems get the tenant into the habit of paying rent automatically and tend to reduce rental arrears.
Arrears Control System
Our computer system is programmed to print an “arrears report” which shows any tenants that are behind in their rent. The report shows the property address, the tenants name and the date the rent was due and how much rent is overdue.
These reports are printed daily, so the tenants who fail to pay their rent for whatever reason are contacted immediately. Those that do not respond to a phone call are served with a 7 day termination notice, explaining that if they fail to pay rent, or do not contact our staff to make arrangements to pay, they will be required to vacate. This is usually sufficient incentive to get most tenants to pay their rent. However, should this fail to bring results, our staff contact the landlord to discuss whether to proceed with further action.
Rental Reviews
We ensure you enjoy full market rental for your property. We regularly assess the rental on your property taking into account such factors as the current market rents, the vacancy factor in the area of similar properties, the general condition of the property, the quality of the tenant and the length of their tenancy.
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Managing Your Tenant...more |
Managing Your Tenant...more |
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It is our duty as your Property Manager to ensure that the tenant is well educated as to what is expected of him/her under the Tenancy Agreement from the regular mowing of lawns, to the payment of rent in advance, to the behaviour of visitors to the property, or the control of noise. We manage the tenant for you ensuring as much as possible that the terms of the Tenancy Agreement are complied with.
Disputes With Tenants
Disputes between landlords and tenants are not uncommon, but if handled with professionalism and diplomacy most can be solved expediently. Most disputes arise over rent increases, repairs and rental bond matters.
Initially of course, the property manager acts as a negotiator in discussions between the landlord and the tenant. If all avenues are exhausted and the parties have not been able to agree, it may be necessary to apply for a Residential Tenancies Tribunal hearing. The Tribunal is an independent third party which will hear the dispute and make a decision on the matter.
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Maintaining Your Investment...more |
Maintaining Your Investment...more |
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Periodic Inspections
Included in our management are periodic inspections of your property. Each time your property is inspected it is then allocated a future month for the next inspection. Following the inspection, you will receive a report detailing the condition of your property and any recommended routine maintenance or optional work (such as repainting or re-carpeting). We welcome any comments on the inspection.
Repairs And Maintenance
We monitor repairs very closely and we act on repairs according to our instructions in the Management Authority Agreement, including clearance with you as instructed. Should a repair of a more urgent nature be reported, such as no hot water, we need to attend to this as soon as possible as it is an essential service. We maintain complete records of maintenance carried out on your property for future reference. Repairs carried out on your behalf are paid for from your rent monies held in trust. Full details on your repairs are printed on your monthly rent statement.
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Accounting To You...more |
Accounting To You...more |
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Each month we prepare and forward you a detailed monthly rental statement for your property. The statement details the rent period and rent collected, disbursements and sundries. Your rent monies can be automatically deposited into a nominated back account or alternatively a cheque attached to your statement.
Statutory Disbursements
From rent collected on your behalf we can arrange payment of all the statutory accounts as you instruct us in the Management Agreement. Such accounts could include council rates, water rates, body corporate levies and insurance. With reference to water rates, we will automatically invoice the tenant for any excess water usage charges where the property is separately metered.
Financial Statements
Our office can produce annual financial statements at the end of June which gives a summary of income and expenditure for the financial year. This will save you time and money when dealing with your accountant.
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Protection For You And Your Property...more |
Protection For You And Your Property...more |
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Insurance
We can advise about Landlord Protection, Public Liability, Building, and/or Contents Insurance on your investment property. These insurances are essential covers for all landlords.
Legal Requirements
It is our duty to ensure that all of the requirements of the various pieces of Government legislation relevant to your property investment are complied with. We can also advise you on the legal aspects of insurance matters, security and repairs, if required.
Industry Affiliation And Training
Our office is a member of the Real Estate Institute of Western Australia.
Our team are kept up to date with the latest information from the Institute. All our property management staff are put through on-going professional development training to ensure that their knowledge and skills are always at the peak of the industry.
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Our Pledge Of Service To You...more |
Our Pledge Of Service To You...more |
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The pledge we make to you is very simple:
We will communicate with you
We will listen to you
We will always address your needs – first and foremost
We will provide you with professional advice and service
We will earn your trust and confidence
We will treat you with the honesty, integrity, courtesy and care that you deserve and should expect.
To break this pledge to you is to strike at the very heart of our business.
As evidence of our integrity, commitment and pledge to you:
We will not make unreasonable price projections to attract your custom.
As proof of our professionalism, we will:
Provide the full range of services available
Provide professional service and advice on every aspect of managing your property
Communicate with you frequently
Provide written up-dates on the condition and maintenance of your property including detailed reports of inspections etc.
This is our personal commitment to you.
We will not break our pledge under any circumstances.
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